At Haileycotton, we understand how much you value your every purchase and for us, good customer experience is utmost important. Hence, to fulfil our word, we are committed to making your shopping experience with us as delightful as possible.

Even after this if you are not fully satisfied with your purchase, don’t worry as we have an excellent Return policy. The process is pretty simple. All you need to do is raise a return request, within a period of “15 days”, from the date of delivery(48 hours for damaged and defective) following the below steps:

You can raise a refund request by simply calling or customer care number at 408-788-8302

You can also raise a refund by emailing us on our support email id “This email address is being protected from spambots. You need JavaScript enabled to view it.”.

While you choose any of the above options, we will ensure that you get a resolution at the earliest.

At Haileycotton, we assure you that all products are checked properly before shipping them but even then the product you receive is “Damaged, Defective”, our friendly returns policy will solve your problem.

Note: For damaged and defective products, please share the product images along with the packaging images on This email address is being protected from spambots. You need JavaScript enabled to view it. and our support team will get back to you for your refund processing.

We have a facility of refund if in case the product delivered is (Damaged, Defective). Refund is not available for dislike in a customised product like wallpapers.

If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Haileycotton website.

Now with our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 15 days to raise a return request by just following the below-mentioned procedures:

Note: For damaged and defective products, please share the product images along with the packaging images on This email address is being protected from spambots. You need JavaScript enabled to view it. and our support team will get back to you for your refund processing.

Raise a return request by calling our customer number at 408-788-8302 or by sending us the return request mail on our customer support email id “This email address is being protected from spambots. You need JavaScript enabled to view it. “.

Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for refund.

Ideally, we do a reverse pickup of the product which is “Damaged, Defective, or Not as described (Customer not liking)” from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide a "Refund" of the product amount paid while purchasing.

If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Haileycotton website.

Although we will try our level best to assure you a hassle-free return, there are certain exceptions where it will be difficult to support returns as mentioned below:

If the return request is made after the specified time frame (15 days from the date of delivery for dislike and 48 hours for damaged and defective).

Anything missing from the package like the price tag, accessories, labels, original packing, etc.

Product is damaged due to misuse, physical damage or any other damage done by human error, etc.

Any customer had requested and placed an order for a Customized product than a refund will be done only if the product is received in a Damaged or Defective condition. There will be no refund for customer dislike. Examples like – Wallart, Wallpaper, etc.

At Haileycotton, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns. The scenarios are as below:

If the return request is made after the specified time frame (15 days from the date of delivery for dislike and 48 hours for damaged and defective).

Anything missing from the package like the price tag, accessories, labels, original packing, etc.?

Product is damaged due to misuse, physical damage done by human error, etc.

Any customer had requested and placed an order for a Customized product than a refund will be done only if the product is received in a Damaged or Defective condition. There will be no refund for customer dislike. Examples like – Wallart, Wallpaper, etc.

Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy.

Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy described as below:

We provide a refund to the customer in case the product delivered is “Damaged, Defective, Dislike ”. Customized Products like Wallpaper, etc. will not be covered under refund policy in case of customer dislike. Such products will not be applicable Refund in case of customer dislike.

For damaged and defective products, please share the product images along with the packaging images on This email address is being protected from spambots. You need JavaScript enabled to view it. and our support team will get back to you for your refund processing.

Once we get a refund request from your end, we process your refund as per the mode of payment you selected while placing your order which is described below:

In this, the order amount will be remitted back to your card or net-banking account. The process for initiating this takes 1-2 business days however it may take approximately 5-7 business days to get the amount reflect in your card / net-banking account.

If you have placed an order using cash on delivery mode and had requested a refund:

We take your bank account details along with a copy of the cancelled cheque and we do a bank transfer. In this, the money will get credited in your account within 5-7 working days.

Important Note – If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Haileycotton website.